Booking and Appointment Policies

We value your time and your trust in us.

Please arrive a little before your scheduled appointment time as there can be some documentation or other matters to attend to before your appointment.

It is also helpful if you bring all the necessary documents to ensure a smooth process.

Confirmations

Mobile phone SMS or text messages are sent from our computer. Please respond with a Y for yes or N for no to let us know if you will be attending.

Patients without mobile phones need to phone the rooms to confirm one working day prior to the appointment. Alternately you can email a confirmation to the practice.

Late Arrivals

We do understand that circumstances may arise unexpectedly; however, late arrivals tend to compromise the punctuality of service we are able to provide to you, as well as our other patients.

If you believe you will be late it would be appreciated if you could call ahead and advise the reception as alternative arrangements may be possible.

Appointment Cancellations

Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours’ notice if you are unable to attend.